TERMS & CONDITIONS OF DETOUR
Detour acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with this tour. Such services are subject to the terms and conditions of those suppliers. Detour, LLC and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws, or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Detour, LLC is not responsible for any baggage or personal effects of any individual participating in the tours /trips arranged by Detour, LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.
If you cancel the trip at any point after confirmation, you will forfeit a $100 per person handling fee to Detour. This is separate and in addition to the fees, deposits, and payments potentially owed to the tour operator (see information below).
If you decide to make any changes to your trip (changes to your itinerary, travel dates, tours, or accommodations) after it is booked, you will incur a $50 change fee per person, per change. Unavoidable changes (such as those imposed by an international flight schedule change) will not incur this fee. Adding on services before or after your confirmed tour will not incur this fee.
Rate Changes to Domestic Flights, Park Entrance Fees, Government Taxes and Fuel Surcharges:
The rates for all these items are subject to change at any point and these fees or fee changes can be imposed on any trip, even after a trip has been confirmed and paid for in full. These rate changes are beyond the control of Detour or our local operating partners. Oftentimes, these changes are imposed by government decree and take effect immediately. While this is a rare occurrence and the rate changes themselves are typically quite small, these changes are unpredictable and sometimes unavoidable. Travelers are responsible for any additional costs or fees due to these rate changes, even after the trip is paid in full.
Checking Your Passport Expiration Date:
Some governments, notably Ecuador’s and Peru’s, require that your passport is valid for at least six months after you depart the country. Other countries require your passport to be valid for three months after you depart the country.
It is your responsibility as a traveler to check the entry/exit regulations of the country you are traveling to and to check our passport expiration date to ensure it is valid for your dates of travel.
Passports and Traveler Details:
Passengers are responsible for sending up-to-date and correct information that is requested in the “Trip Reservation Form.” If any of those details change, it is the passenger’s responsibility to notify Detour of the change before the trip departure. If you need to renew your passport prior to your trip, you must notify Detour that you will be renewing your passport and you will have to email a scanned copy of both your old and new passports to Detour. Additionally, you will have to bring both passports with you on your trip. Please make sure that you request to receive your old passport at the start of the renewal process.
Airport transfer rates are based on group size with the assumption that all travelers will be taking the same transfer. If some travelers in your personal group arrive or depart on different days or at different times, additional airport transfers will have to be booked and the passenger is responsible for this additional cost.
TRAILS OF CHILE TERMS AND CONDITIONS:
Travel insurance is not included. We strongly recommend that your traveler takes a travel insurance covering health, accident and lost baggage in your home country. Trails of Chile cannot be held responsible for lost luggage or similar.
Passports, Visa, Customs, & Health Requirements:
Each traveler is responsible to comply with applicable passport, visa, customs and health requirements. This information can be obtained at the relevant institutions (Consulate, Customs Offices, etc.). We can provide contact details upon request.
Up to 61 days before departure: Penalty fee of $100.00 per person
From 60 to 20 days before departure: 50% of trip costs is non-refundable
From 19 to 0 days before departure: 100% of trip costs is non-refundable
Cancellation Due to Force Majeure:
If the tour due to unpredictable happenings (e.g. war or even threat of war, riots, natural catastrophe, epidemics, change of health regulation in country of destiny after conclusion of contract, strikes or any unavoidable event beyond Trails of Chile’s control) is hampered, endangered or impaired the client, the traveller or Trails of Chile are entitled to terminate the contract. Trails of Chile reserves the right to claim for compensation for expenses that may occur.
In case of cancellation due to Force Majeure, Trails of Chile is obligated to take all necessary measures, especially with regard to transporting the traveler back to the destination (if this was part of the tour confirmed by Trails of Chile). Possible costs have to be covered by the traveller.
Alternation of Travel After Commencement of Travel:
Any alteration that a traveler is requesting after the booked tour has started Trails of Chile will try to implement but we cannot guarantee that it will be possible. Any additional costs due to cancellation or rebooking arrangements the traveler has to cover.
Exchange rates: The tariffs in our confirmations and manual are base on US Dollars and can be changed at any time before confirmation.
Surcharges: We guarantee to impose no surcharges within 30days prior the commencement of our services. Before this time we preserve the right to pass on any additional costs associated with currency fluctuation, government action, fuel surcharges
Not included: insurances, visa, international or national airport taxes, porterage, laundry service, phone calls except if otherwise mentioned in the confirmation & invoice, all service NOT mentioned in the confirmation.
Liabilities and Limitations of Liabilities
Trails of Chile is liable in due diligence of a scrupulous merchant for diligent travel preparations, careful selection of the suppliers, correctness of the described services, and for the realization of the services confirmed in the confirmation.
Trails of Chile is liable, if one of its contracted staffs does not full fill the contracted services.
If within a tour additional transportation with a line operation (e.g. regular buses) is organized, for which the traveler receives a boarding ticket, then Trails of Chile is offering external services. Trails of Chile cannot be held liable for the fulfillment.
Liability of Trails of Chile is limited or excluded to the extent of which liabilities of other providers are also limited or excluded on behalf of legal regulations.
Liability of Trails of Chile excludes the personal belongings of travelers except if they are placed inside a vehicle (not to be seen from the outside) during a terrestrial services confirmed by Trails of Chile.
All matters concerning a booking with Trails of Chile shall be governed and construed in accordance to Chilean law and each party agrees to submit al such matters to the exclusive jurisdiction of the Chilean courts. Place of court is Puerto Varas.
The traveler’s personal data provided will be treated as strictly confidential and only used for the absolute necessary to realize the booked services. Our provider are informed about the confidential treatment of this dates.