TERMS & CONDITIONS OF DETOUR
Detour acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with this tour. Such services are subject to the terms and conditions of those suppliers. Detour, LLC and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws, or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Detour, LLC is not responsible for any baggage or personal effects of any individual participating in the tours /trips arranged by Detour, LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.
If you cancel the trip at any point after confirmation, you will forfeit a $100 per person handling fee to Detour. This is separate and in addition to the fees, deposits, and payments potentially owed to the tour operator (see information below).
If you decide to make any changes to your trip (changes to your itinerary, travel dates, tours, or accommodations) after it is booked, you will incur a $50 change fee per person, per change. Unavoidable changes (such as those imposed by an international flight schedule change) will not incur this fee. Adding on services before or after your confirmed tour will not incur this fee.
Rate Changes to Domestic Flights, Park Entrance Fees, Government Taxes and Fuel Surcharges:
The rates for all these items are subject to change at any point and these fees or fee changes can be imposed on any trip, even after a trip has been confirmed and paid for in full. These rate changes are beyond the control of Detour or our local operating partners. Oftentimes, these changes are imposed by government decree and take effect immediately. While this is a rare occurrence and the rate changes themselves are typically quite small, these changes are unpredictable and sometimes unavoidable. Travelers are responsible for any additional costs or fees due to these rate changes, even after the trip is paid in full.
Checking Your Passport Expiration Date:
Some governments, notably Ecuador’s and Peru’s, require that your passport is valid for at least six months after you depart the country. Other countries require your passport to be valid for three months after you depart the country.
It is your responsibility as a traveler to check the entry/exit regulations of the country you are traveling to and to check our passport expiration date to ensure it is valid for your dates of travel.
Passports and Traveler Details:
Passengers are responsible for sending up-to-date and correct information that is requested in the “Trip Reservation Form.” If any of those details change, it is the passenger’s responsibility to notify Detour of the change before the trip departure. If you need to renew your passport prior to your trip, you must notify Detour that you will be renewing your passport and you will have to email a scanned copy of both your old and new passports to Detour. Additionally, you will have to bring both passports with you on your trip. Please make sure that you request to receive your old passport at the start of the renewal process.
Airport transfer rates are based on group size with the assumption that all travelers will be taking the same transfer. If some travelers in your personal group arrive or depart on different days or at different times, additional airport transfers will have to be booked and the passenger is responsible for this additional cost.
SANI LODGE TERMS AND CONDITIONS:
CANCELLATION: All the cancellations should be notified in writing in order that Sani lodge accepts them. A charge for cancellations will be made automatically to the deposit and/or total payment.
Inside the general rules, Sani Lodge reimburses:
• 100% 6 months before the tour
• 80% 5 months before the tour
• 60% 4 months before the tour
• 50% 3 months before the tour
• 25% 2 months before the tour
• 0% 1 month or less before the tour
This policy is effective regardless of the motive for the cancellation, however, we will reimburse 100% of the deposit when natural disasters in the area have occurred. A 10% will be charged for administrative expensive in case of reimburse.
LIMITATIONS OF LIABILITY:
GUARANTEE OF OPERATION
Necessary changes on the itinerary will be made at discretion of Sani lodge including lodging and transportation (air/fluvial) substitution.
Bigger changes will be informed, as soon as possible, if there is time before departure. The user can choose among: a) accept any alternative of tour that Sani lodge offera depending on availability of the lodge, b) reimbursement of the money already deposited. If the user chooses a tour alternative, Sani lodge will not give a reimbursement or credit.
CHANGES IN LODGING AND ITINERARY
If it is not possible for Sani lodge to operate the tour hired by causes outside our control, the tour will be canceled and the money deposited will be returned. In case of forces of nature or commercial reasons, Sani lodge has the right of providing services of same quality and/or price – if available -. This changes will be informed as soon as possible.
– Tours itineraries are subject to changes due to climatic conditions, natural events, or other causes outside the control of Sani lodge.
– Even though the territory of Sani Isla is rich in fauna and flora there is not guarantee in particular observation on specific animals or plants during a tour, all watchings are subject to environmental conditions.