TERMS & CONDITIONS OF DETOUR

Detour’s Disclaimer: 
Detour acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with this tour. Such services are subject to the terms and conditions of those suppliers. Detour, LLC and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws, or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Detour, LLC is not responsible for any baggage or personal effects of any individual participating in the tours /trips arranged by Detour, LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.

Cancellations: 
If you cancel the trip at any point after confirmation, you will forfeit a $100 per person handling fee to Detour. This is separate and in addition to the fees, deposits, and payments potentially owed to the tour operator (see information below).

Trip Changes:
  
If you decide to make any changes to your trip (changes to your itinerary, travel dates, tours, or accommodations) after it is booked, you will incur a $50 change fee per person, per change.  Unavoidable changes (such as those imposed by an international flight schedule change) will not incur this fee.  Adding on services before or after your confirmed tour will not incur this fee.

Rate Changes to Domestic Flights, Park Entrance Fees, Government Taxes and Fuel Surcharges: 

The rates for all these items are subject to change at any point and these fees or fee changes can be imposed on any trip, even after a trip has been confirmed and paid for in full.  These rate changes are beyond the control of Detour or our local operating partners.  Oftentimes, these changes are imposed by government decree and take effect immediately.  While this is a rare occurrence and the rate changes themselves are typically quite small, these changes are unpredictable and sometimes unavoidable.  Travelers are responsible for any additional costs or fees due to these rate changes, even after the trip is paid in full.

Checking Your Passport Expiration Date: 
Some governments, notably Ecuador’s and Peru’s, require that your passport is valid for at least six months after you depart the country. Other countries require your passport to be valid for three months after you depart the country.  

It is your responsibility as a traveler to check the entry/exit regulations of the country you are traveling to and to check our passport expiration date to ensure it is valid for your dates of travel.

Passports and Traveler Details: 

Passengers are responsible for sending up-to-date and correct information that is requested in the “Trip Reservation Form.”  If any of those details change, it is the passenger’s responsibility to notify Detour of the change before the trip departure.  If you need to renew your passport prior to your trip, you must notify Detour that you will be renewing your passport and you will have to email a scanned copy of both your old and new passports to Detour.  Additionally, you will have to bring both passports with you on your trip. Please make sure that you request to receive your old passport at the start of the renewal process.

Airport Transfers:  
Airport transfer rates are based on group size with the assumption that all travelers will be taking the same transfer.  If some travelers in your personal group arrive or depart on different days or at different times, additional airport transfers will have to be booked and the passenger is responsible for this additional cost.

 

RAINFOREST EXPEDITIONS TERMS AND CONDITIONS

ROOMING LISTS: Rooming lists must contain the following information: forename, surname, passport number, country of origin, occupation, birth date, language for guiding, flight arrival and departure information for Puerto Maldonado including PNR or Flight number in order to issue the boarding pass when leaving from Puerto Maldonado. Please report any dietary restrictions or physical condition that we should be aware of. Bookings made 45 days prior to departure date must send a complete rooming list.

TOUR CONDUCTORS: We offer a free half twin for every 15 paying passengers, with a maximum of 2 TC’s per group. TC’s in single room are subject to extra charge. Entrance fee to the Tambopata National Reserve must be covered in full.

ENTRANCE FEE TO THE TAMBOPATA NATIONAL RESERVE
Park entrance fee is charged per person, and it must be paid by the liquidation of the program.

Only pay ENTRANCE FEE in programs that INCLUDE:

  • Refugio Amazonas
  • Tambopata Research Center

Note: Park entrance fee is subject to change according to Peruvian National Reserve Authorities.

 

CANCELLATIONS – NO SHOWS

FITS (Individual Travelers): Cancellations within 30 days before departure date will be billed at full fare. These cancellations will be considered as no show.

GROUPS and SERIES: Cancellations within 59 days before departure date will be billed at full fare. These cancellations will be considered as no show.

PROGRAMS TO TAMBOPATA RESEARCH CENTER (TRC)
Classic programs to TRC require spending the first night at Refugio Amazonas. For programs combining TRC with Posada Amazonas, we must add a surcharge for the extra boat journey.

TRANSFERS IN (from Puerto Maldonado to Lodge): For any of our lodges or Amazon Villa
We have two daily departures at 13:00hrs and 14:00 hrs.

TRANSFER OUT (Lodge to Puerto Maldonado):

  • Posada Amazonas / Refugio Amazonas / Amazon Villa
    • Two daily departures at 07:00 and 08:00.
  • Tambopata Research Center
    • One early departure between 05:15am – 05:45 depending on the climate. Must book flights departing from Puerto Maldonado after 12:30 hrs.

* For other schedule possibilities please consult us

PRIVATE SERVICES / SPECIAL INTEREST / CUSTOMIZED TOURS: We can prepare and quote any private or special interest tour program according to request.

LANGUAGE: All our programs are based on English speaking guiding. If you would like a guide in a language other than English please let us know.

If booked 30 days in advanced we can confirm guiding in the following languages without extra charge: Spanish, German, French, or Italian. Guiding in these languages is subject to availability.

GUIDING: We assign guides at 10:1 ratio in Posada Amazonas and Refugio Amazonas, and at a 6:1 ratio at Tambopata Research Center. This means groups smaller than 10 guests (or 6 guests at TRC) will be merged with other groups under one guide. Private or a specialist guides are available at extra cost.

FAMILY DISCOUNT: We offer a 20% discount for children under the age of 12 sharing room with parents in triple or quadruple rooms in Classic programs. Additional activities are paid in full. Discount does not apply to families where children share a single or double room with their parents.

RESPONSIBILITY AND INSURANCE: Rainforest Expeditions SAC services include only the services described in the attached program. The guest is responsible for obtaining passports, visas, travel insurance, international and domestic flights, payment for excess baggage charges, items of a personal nature, such as drinks, laundry, communications (phone calls, faxes, emails, internet service, etc), national and international airport departure taxes, gratuities, or any other service not specified in the program.

Rainforest Expeditions SAC retains the right to make changes in the contracted itinerary.

Rainforest Expeditions SAC is not responsible for extra costs caused by delays or cancellation of air, road, lake, river or trail travel due to changes in airline schedules, bad weather conditions, civil or government strikes, acts of God or government, acts of terrorism, force majeure, criminal activity, or sickness.

Rainforest Expeditions SAC highly recommends that our clients protect themselves with travel insurance to prevent any financial losses.