TERMS & CONDITIONS OF DETOUR

Detour’s Disclaimer: 
Detour acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with this tour. Such services are subject to the terms and conditions of those suppliers. Detour, LLC and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws, or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Detour, LLC is not responsible for any baggage or personal effects of any individual participating in the tours /trips arranged by Detour, LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.

Cancellations: 
If you cancel the trip at any point after confirmation, you will forfeit a $100 per person handling fee to Detour. This is separate and in addition to the fees, deposits, and payments potentially owed to the tour operator (see information below).

Trip Changes:
  
If you decide to make any changes to your trip (changes to your itinerary, travel dates, tours, or accommodations) after it is booked, you will incur a $50 change fee per person, per change.  Unavoidable changes (such as those imposed by an international flight schedule change) will not incur this fee.  Adding on services before or after your confirmed tour will not incur this fee.

Rate Changes to Domestic Flights, Park Entrance Fees, Government Taxes and Fuel Surcharges: 

The rates for all these items are subject to change at any point and these fees or fee changes can be imposed on any trip, even after a trip has been confirmed and paid for in full.  These rate changes are beyond the control of Detour or our local operating partners.  Oftentimes, these changes are imposed by government decree and take effect immediately.  While this is a rare occurrence and the rate changes themselves are typically quite small, these changes are unpredictable and sometimes unavoidable.  Travelers are responsible for any additional costs or fees due to these rate changes, even after the trip is paid in full.

Checking Your Passport Expiration Date: 
Some governments, notably Ecuador’s and Peru’s, require that your passport is valid for at least six months after you depart the country. Other countries require your passport to be valid for three months after you depart the country.  

It is your responsibility as a traveler to check the entry/exit regulations of the country you are traveling to and to check our passport expiration date to ensure it is valid for your dates of travel.

Passports and Traveler Details: 

Passengers are responsible for sending up-to-date and correct information that is requested in the “Trip Reservation Form.”  If any of those details change, it is the passenger’s responsibility to notify Detour of the change before the trip departure.  If you need to renew your passport prior to your trip, you must notify Detour that you will be renewing your passport and you will have to email a scanned copy of both your old and new passports to Detour.  Additionally, you will have to bring both passports with you on your trip. Please make sure that you request to receive your old passport at the start of the renewal process.

Airport Transfers:  
Airport transfer rates are based on group size with the assumption that all travelers will be taking the same transfer.  If some travelers in your personal group arrive or depart on different days or at different times, additional airport transfers will have to be booked and the passenger is responsible for this additional cost.

 

MOUNTAIN LODGES OF PERU TERMS AND CONDITIONS: 

THE SALKANTAY TREK TO MACHU PICCHU TERMS AND CONDITIONS: Fixed Departures (FD) & Horse Ride Departures (EVD)

CANCELLATIONS MLP requires notification of cancellations in writing, by email or fax. The following cancellation fees apply:

  • 60+ days prior to trip start date: US$ 500.00 per person is not refundable.
  • 59 to 30 days prior to trip start date: 50% of the total trip cost.
  • 29 days or less prior to trip start date: 100% of the total trip cost.

TRANSFER FEE: Transferring From One Departure To Another

  • 60+ days prior to trip start date: US$ 250.00 per person
  • 59 to 30 days prior to trip start date: 25% of the total trip cost
  • 29 days or less prior to trip start date: 50% of the total trip cost

ADDITIONAL NOTES ON TRANSFERS: Guests do not have to decide when requesting a transfer which future departure date they would like to join. The transfer fee is due when confirming the future departure date. Transfers are only valid until the end of the following year depending on availability (for example: if a guest cancels in 2018, the guest must travel on a departure date by December 2019). If there is an increase in the rates from one year to the next, the guest is responsible for assuming the difference, in addition to the transfer fee.

TRAVEL INSURANCE: The Salkantay Trek to Machu Picchu is an Adventure Travel Activity which takes place in remote locations and at certain times at high altitudes. As such, it contains a certain level of risk. In order to ensure a safe experience for every guest, we kindly request that every guest presents valid proof of insurance coverage as a minimum for Medical Emergency Treatment and Evacuation. Please note that some insurance policies exclude Adventure Travel Activities or similar from the coverage, so please be careful when assessing and/or purchasing your insurance policy and please make sure that the insurance policy includes Adventure Travel Activities or similar.

DEFINITION OF “VALID PROOF OF INSURANCE” Mountain Lodges of Peru requires presentation of the following information at least 60 days prior to trip start date:

  • Name of Insurance Company and Name of Specific Policy (if applicable)
  • Coverage registration number or code
  • 24hr emergency telephone numbers provided by the insurance company Mountain Lodges of Peru (MLP) partners with an insurance company called BUPA Group Travel to offer insurance coverage for Medical Emergency Treatment and Evacuation, including Adventure Travel Activities.

Upon your request, MLP may purchase this insurance coverage ON YOUR BEHALF from the mentioned supplier at a rate of US$10 per person per day. The full terms of coverage of the mentioned policy can be found at: https://global.ihi.com/travel+insurance/single+trip/cover.aspx.


SACRED VALLEY & LARES ADVENTURE TERMS AND CONDITIONS: For Fixed Departures (FD)

SINGLE OCCUPANCY
Requested single room: 25% supplement of the per person rates.
Requested Willing to Share: 10% supplement of the person rates.

CHILDREN Children under 12 years old will be granted a 50% discount of the official rate depending on the program, when sharing the room with the parent (Maximum two children per room). Children from 13 to 16 years old will be granted a 25% discount of the official rate depending on the program, when sharing the room with the parent (Maximum two children per room). The discount does not apply in a single room. In case children stay in a single room the full adult rate and single supplement will apply.

CANCELLATIONS

  • In the event of a guest’s cancellation MLP requires notification of cancellations in writing, by email or fax.
  • The following cancellation fees apply:
    • Up to 60 days prior to trip start date: US$ 500.00 per person is not refundable.
    • 59 – 30 days prior to trip start date: 50% of the total trip cost.
    • 29 – 0 days prior to trip start date: 100% of the total trip cost.

TRANSFER FEE: Transferring From One Departure to Another

  • 60+ Days Prior to Departure Date:
    • 7 Days/6 Nights Program: USD $150 per person
    • 5 Days / 4 Nights Program: USD $150 per person
  • 59 – 30 Days Prior to Departure Date:
    • 7 Days/6 Nights Program: 25% off the rate
    • 5 Days / 4 Nights Program: 25% off the rate
  • 29 – 0 Days Prior to Departure Date:
    • 7 Days/6 Nights Program: 50% off the rate
    • 5 Days / 4 Nights Program: 50% off the rate
  1. Guests do not have to decide when requesting a transfer which future departure date they would like to join.
  2. The transfer fee is due when confirming the future departure date.
  3. Transfers are only valid until the end of the following year depending on availability (for example: if a guest cancels in 2018, the guest must travel on a departure date by December 2019).
  4. If there is an increase in the rates from one year to the next, the guest is responsible for assuming the difference, in addition to the transfer fee.

TRAVEL INSURANCE The Sacred Valley and Lares Adventure is a multi-activity program which takes place in remote locations and it contains a certain level of risk. In order to ensure a safe experience for every guest, we kindly request that every guest presents valid proof of insurance coverage as a minimum for Medical Emergency Treatment and Evacuation. Please be careful when assessing and/ or purchasing your insurance policy and make sure that the insurance policy includes Adventure Travel Activities or similar.

DEFINITION OF “VALID PROOF OF INSURANCE” Mountain Lodges of Peru requires presentation of the following information at least 60 days prior to trip start date: Name of Insurance Company and Name of Specific Policy (if applicable) Coverage registration number or code 24hr emergency telephone numbers provided by the insurance company Mountain Lodges of Peru (MLP) partners with an insurance company called BUPA GLOBAL TRAVEL – a member of the BUPA Group to oer insurance coverage for Medical Emergency Treatment and Evacuation, including Adventure Travel Activities. Upon your request, MLP may purchase this insurance coverage ON YOUR BEHALF from the mentioned supplier at a rate of US$10 per person per day. The full terms of coverage of the mentioned policy can be found at: https://global.ihi.com/travel+insurance/single+trip/cover.aspx

In the event that a guest has not presented valid proof of insurance to MLP at least 30 days prior to the trip start date, MLP will provide the aforementioned insurance policy at the rate of US$10 per person per day, for the duration of the itinerary purchased through MLP. Please consult with your Travel Specialist for more details.

TERMS AND CONDITIONS FOR OTHER SERVICES

CANCELLATIONS & TRANSFERS

  • Until 60 days prior to trip start date: No charge
  • 59 – 30 days prior to trip start date: 25% of the total trip cost
  • 29 days or less prior to trip start date: 100% of the total trip cost.

NOTE: Special Terms and Conditions apply to the cruises, certain hotels and travel services during high season or holiday time. Your Travel Specialist will advise of specific reservations and cancellation terms