TERMS & CONDITIONS OF DETOUR
Detour acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with this tour. Such services are subject to the terms and conditions of those suppliers. Detour, LLC and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws, or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Detour, LLC is not responsible for any baggage or personal effects of any individual participating in the tours /trips arranged by Detour, LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.
If you cancel the trip at any point after confirmation, you will forfeit a $100 per person handling fee to Detour. This is separate and in addition to the fees, deposits, and payments potentially owed to the tour operator (see information below).
If you decide to make any changes to your trip (changes to your itinerary, travel dates, tours, or accommodations) after it is booked, you will incur a $50 change fee per person, per change. Unavoidable changes (such as those imposed by an international flight schedule change) will not incur this fee. Adding on services before or after your confirmed tour will not incur this fee.
Rate Changes to Domestic Flights, Park Entrance Fees, Government Taxes and Fuel Surcharges:
The rates for all these items are subject to change at any point and these fees or fee changes can be imposed on any trip, even after a trip has been confirmed and paid for in full. These rate changes are beyond the control of Detour or our local operating partners. Oftentimes, these changes are imposed by government decree and take effect immediately. While this is a rare occurrence and the rate changes themselves are typically quite small, these changes are unpredictable and sometimes unavoidable. Travelers are responsible for any additional costs or fees due to these rate changes, even after the trip is paid in full.
Checking Your Passport Expiration Date:
Some governments, notably Ecuador’s and Peru’s, require that your passport is valid for at least six months after you depart the country. Other countries require your passport to be valid for three months after you depart the country.
It is your responsibility as a traveler to check the entry/exit regulations of the country you are traveling to and to check our passport expiration date to ensure it is valid for your dates of travel.
Passports and Traveler Details:
Passengers are responsible for sending up-to-date and correct information that is requested in the “Trip Reservation Form.” If any of those details change, it is the passenger’s responsibility to notify Detour of the change before the trip departure. If you need to renew your passport prior to your trip, you must notify Detour that you will be renewing your passport and you will have to email a scanned copy of both your old and new passports to Detour. Additionally, you will have to bring both passports with you on your trip. Please make sure that you request to receive your old passport at the start of the renewal process.
Airport transfer rates are based on group size with the assumption that all travelers will be taking the same transfer. If some travelers in your personal group arrive or depart on different days or at different times, additional airport transfers will have to be booked and the passenger is responsible for this additional cost.
ECUADOR ADVENTURE TERMS AND CONDITIONS
All reservations cancelled fewer than 30 days prior to departure for mainland tours or 60 days prior to departure for Galapagos tours (computed by date of receipt of written cancellation notice) are subject to the following schedule of fees:
For mainland tours, if cancellation is received:
• 29 to 20 days prior to departure, 30% of the full price will be forfeited
• 19 to 10 days prior to departure, 50% of the full price will be forfeited
• 9 to 5 days prior to departure, 75% of the full price will be forfeited
• 4 days or fewer prior to departure, full payment will be forfeited
For Galapagos tours, if cancellation is received:
• 59 to 45 days prior to departure, 25% of the full price will be forfeited
• 44 to 30 days prior to departure, 50% of the full price will be forfeited
• 29 days or fewer prior to departure, full payment will be forfeited
In addition, reservations cancelled 60 to 30 days prior to departure for mainland tours or 90 to 60 days prior to departure for Galapagos tours are subject to a $50.00 handling fee per person. Should an individual group member cancel, he/she should be replaced by another individual in order to avoid the cancellation fee.
Ecoadventure, legal representation for Neotropic Travel Group, reserves the right to cancel any trip prior to departure for any reason whatsoever. The refund of all payments received shall release Ecoadventure from any further liability. Ecoadventure is not responsible for expenses incurred by trip members in preparing for a cancelled trip (e.g.,air tickets, visa fees, inoculations, equipment, etc.).
In general, our listed rates for fixed departure dates are the lowest rates available for any trip. For non-fixed departures, the price paid per person will vary depending on the number of participants. Neotropic staff, guides or Tour Leaders are not included in the pricing count.
All pricing is based on double accommodation. Participants who desire single accommodation should request this arrangement in advance. If single accommodation is available, participants will pay a single supplement, which varies by hotel and room.
Ecoadventure reserves the right to change or withdraw any travel arrangements when deemed necessary or in the best interests of our clients. This is especially applicable when faced with unforeseen weather conditions that prevent us from running a trip safely. We reserve the right to refuse service to any passenger should he/she jeopardizes group safety or engages in illegal, abusive, or offensive behavior. Luggage travels at the owner’s risk throughout the tour, although we take all necessary precautions. We are not responsible for cancellation of any services due to natural disasters, social upheavals or other circumstances out of our control.
Participants have the responsibility to select a trip appropriate to their abilities and interests. In order to assist you, required effort is listed for each trip. We are also happy to discuss the details of trips and activities with you. Trip members are held responsible for being in sufficient health to undertake the trip. Trip members are responsible for preparing for the trip by studying the itinerary and pre-departure information sent by Ecoadventure and for bringing the appropriate clothing and equipment as advised therein.