TERMS AND CONDITIONS OF DETOUR
Detour’s Disclaimer: Detour acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with this tour. Such services are subject to the terms and conditions of those suppliers. Detour, LLC and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws, or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Detour, LLC is not responsible for any baggage or personal effects of any individual participating in the tours /trips arranged by Detour, LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.
Cancellations: If you cancel the trip at any point after confirmation, you will forfeit a $100 per person handling fee to Detour. This is separate and in addition to the fees, deposits, and payments potentially owed to the tour operator (see information below).
Trip Changes: If you decide to make any changes to your trip (changes to your itinerary, travel dates, tours, or accommodations) after it is booked, you will incur a $50 change fee per person, per change. Unavoidable changes (such as those imposed by an international flight schedule change) will not incur this fee. Adding on services before or after your confirmed tour will not incur this fee.
Rate Changes to Domestic Flights, Park Entrance Fees, Government Taxes and Fuel Surcharges: The rates for all these items are subject to change at any point and these fees or fee changes can be imposed on any trip, even after a trip has been confirmed and paid for in full. These rate changes are beyond the control of Detour or our local operating partners. Oftentimes, these changes are imposed by government decree and take effect immediately. While this is a rare occurrence and the rate changes themselves are typically quite small, these changes are unpredictable and sometimes unavoidable. Travelers are responsible for any additional costs or fees due to these rate changes, even after the trip is paid in full.
Checking Your Passport Expiration Date: Some governments, notably Ecuador’s and Peru’s, require that your passport is valid for at least six months after you depart the country. Other countries require your passport to be valid for three months after you depart the country. It is your responsibility as a traveler to check the entry/exit regulations of the country you are traveling to and to check our passport expiration date to ensure it is valid for your dates of travel.
Passports and Traveler Details: Passengers are responsible for sending up-to-date and correct information that is requested in the “Trip Reservation Form.” If any of those details change, it is the passenger’s responsibility to notify Detour of the change before the trip departure. If you need to renew your passport prior to your trip, you must notify Detour that you will be renewing your passport and you will have to email a scanned copy of both your old and new passports to Detour. Additionally, you will have to bring both passports with you on your trip. Please make sure that you request to receive your old passport at the start of the renewal process.
Airport Transfers: Airport transfer rates are based on group size with the assumption that all travelers will be taking the same transfer. If some travelers in your personal group arrive or depart on different days or at different times, additional airport transfers will have to be booked and the passenger is responsible for this additional cost.
TERMS AND CONDITIONS OF COAST TO COAST ADVENTURES
CANCELLATION: If cancellations are made less than 20 days prior to departure, Coast to Coast Adventures (CtoC) reserves the right to retain the full payment unless the resulting vacancy is filled. For cancellations from 21-45 days prior to departure, 50% of the total price is refunded. For cancellations made 45 or more days prior to departure the full payment will be refunded. No refunds will be given for unused services, lodging, meals or transportation. No refunds will be given after the trip departure. Cancellations are only accepted and refunds made when the cancellation is advised in writing to CtoC. For the avoidance of all doubt, under no circumstances will refunds be made of the non-refundable deposit.
ALTERATIONS AND CHANGES: Itineraries and trips may be altered due to circumstances beyond the reasonable control of CtoC, for example, weather, ground transportation, sickness. In the event of any change or alteration to itineraries, the costs of such change or delay are the responsibility of the tour participant, including additional costs incurred due to delays in international flights.
INSURANCE: Tour participants are required to protect themselves with a travel insurance policy covering delays, accidents, trip cancellation and emergency evacuation.
TOUR PARTICIPANT RESPONSIBILITY: It is vital that persons with medical problems make them known to CtoC well before departure. Tour participants are responsible for selecting a trip appropriate to their ability and interests. The CtoC Guide has the right to disqualify anyone at any time if he or she feels the participant is incapable of carrying out the trip and/or if their continued participation will endanger other tour participants. Failure to adhere to the directions of the CtoC Guide may result in tour participants being asked to leave the trip. In this event, the tour participant is responsible for all resulting expenses incurred. No refund will be given by CtoC.
RESERVATION PROCEDURES: Information on bookings on the trip should be advised to CtoC as soon as possible so in-country reservations can be held for the group. Flight information and personal information (dietary and medical requirements) should be provided in one document containing information for all participants and leaders.