TERMS & CONDITIONS OF DETOUR
Detour acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with this tour. Such services are subject to the terms and conditions of those suppliers. Detour, LLC and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws, or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Detour, LLC is not responsible for any baggage or personal effects of any individual participating in the tours /trips arranged by Detour, LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.
If you cancel the trip at any point after confirmation, you will forfeit a $100 per person handling fee to Detour. This is separate and in addition to the fees, deposits, and payments potentially owed to the tour operator (see information below).
If you decide to make any changes to your trip (changes to your itinerary, travel dates, tours, or accommodations) after it is booked, you will incur a $50 change fee per person, per change. Unavoidable changes (such as those imposed by an international flight schedule change) will not incur this fee. Adding on services before or after your confirmed tour will not incur this fee.
Rate Changes to Domestic Flights, Park Entrance Fees, Government Taxes and Fuel Surcharges:
The rates for all these items are subject to change at any point and these fees or fee changes can be imposed on any trip, even after a trip has been confirmed and paid for in full. These rate changes are beyond the control of Detour or our local operating partners. Oftentimes, these changes are imposed by government decree and take effect immediately. While this is a rare occurrence and the rate changes themselves are typically quite small, these changes are unpredictable and sometimes unavoidable. Travelers are responsible for any additional costs or fees due to these rate changes, even after the trip is paid in full.
Checking Your Passport Expiration Date:
Some governments, notably Ecuador’s and Peru’s, require that your passport is valid for at least six months after you depart the country. Other countries require your passport to be valid for three months after you depart the country.
It is your responsibility as a traveler to check the entry/exit regulations of the country you are traveling to and to check our passport expiration date to ensure it is valid for your dates of travel.
Passports and Traveler Details:
Passengers are responsible for sending up-to-date and correct information that is requested in the “Trip Reservation Form.” If any of those details change, it is the passenger’s responsibility to notify Detour of the change before the trip departure. If you need to renew your passport prior to your trip, you must notify Detour that you will be renewing your passport and you will have to email a scanned copy of both your old and new passports to Detour. Additionally, you will have to bring both passports with you on your trip. Please make sure that you request to receive your old passport at the start of the renewal process.
Airport transfer rates are based on group size with the assumption that all travelers will be taking the same transfer. If some travelers in your personal group arrive or depart on different days or at different times, additional airport transfers will have to be booked and the passenger is responsible for this additional cost.
CASCADA EXPEDICIONES TERMS AND CONDITIONS:
Cancellation and Refund Policy
If it becomes necessary to cancel a trip, the payment (minus the cancellation fees charged by Cascada) will be refunded depending on the cancellation date. Any additional non-refundable cancellation fees and payments already paid in advance to airlines, hotels, and other local suppliers will be forfeited.
a) Cascada’s overland cancellation fees for regular departures (departures with fixed dates):
Date of Cancellation Amount Payable
- 31+ days prior to departure date: 20% of the total trip cost
- 30-21 days prior to departure date: 40% of the total trip cost
- 20 – 10 days prior to departure date: 60% of the total trip cost
- 9 – 0 days prior to departure date: 100% of the total trip cost
b) Cascada’s overland cancellation fees for private departures (trips operated with a non-fixed date upon special request):
Date of Cancellation Amount Payable
- 61+ days prior to departure date: 20% of the total trip cost
- 60-45 days prior to departure date: 40% of the total trip cost
- 44 – 31 days prior to departure date: 60% of the total trip cost
- 30 – 0 days prior to departure date: 100% of the total trip cost
No partial refunds will be given for unused trip arrangements for any reason whatsoever. Please make sure that your clients book travel insurance to safeguard against cancellation and curtailment.
Please note that if services have been confirmed and you need to change the trip dates, this will be considered a cancellation and our above mentioned cancellation policies will apply to the original reservation.