TERMS & CONDITIONS OF DETOUR
Detour acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with this tour. Such services are subject to the terms and conditions of those suppliers. Detour, LLC and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws, or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Detour, LLC is not responsible for any baggage or personal effects of any individual participating in the tours /trips arranged by Detour, LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.
If you cancel the trip at any point after confirmation, you will forfeit a $100 per person handling fee to Detour. This is separate and in addition to the fees, deposits, and payments potentially owed to the tour operator (see information below).
If you decide to make any changes to your trip (changes to your itinerary, travel dates, tours, or accommodations) after it is booked, you will incur a $50 change fee per person, per change. Unavoidable changes (such as those imposed by an international flight schedule change) will not incur this fee. Adding on services before or after your confirmed tour will not incur this fee.
Rate Changes to Domestic Flights, Park Entrance Fees, Government Taxes and Fuel Surcharges:
The rates for all these items are subject to change at any point and these fees or fee changes can be imposed on any trip, even after a trip has been confirmed and paid for in full. These rate changes are beyond the control of Detour or our local operating partners. Oftentimes, these changes are imposed by government decree and take effect immediately. While this is a rare occurrence and the rate changes themselves are typically quite small, these changes are unpredictable and sometimes unavoidable. Travelers are responsible for any additional costs or fees due to these rate changes, even after the trip is paid in full.
Checking Your Passport Expiration Date:
Some governments, notably Ecuador’s and Peru’s, require that your passport is valid for at least six months after you depart the country. Other countries require your passport to be valid for three months after you depart the country.
It is your responsibility as a traveler to check the entry/exit regulations of the country you are traveling to and to check our passport expiration date to ensure it is valid for your dates of travel.
Passports and Traveler Details:
Passengers are responsible for sending up-to-date and correct information that is requested in the “Trip Reservation Form.” If any of those details change, it is the passenger’s responsibility to notify Detour of the change before the trip departure. If you need to renew your passport prior to your trip, you must notify Detour that you will be renewing your passport and you will have to email a scanned copy of both your old and new passports to Detour. Additionally, you will have to bring both passports with you on your trip. Please make sure that you request to receive your old passport at the start of the renewal process.
Airport transfer rates are based on group size with the assumption that all travelers will be taking the same transfer. If some travelers in your personal group arrive or depart on different days or at different times, additional airport transfers will have to be booked and the passenger is responsible for this additional cost.
AMAZONAS EXPLORER TERMS AND CONDITIONS
THE SMALL PRINT
Amazonas Explorer trips travel through remote and rarely visited parts of Peru and we believe our clients should be aware that the remoteness that makes these trips so very special could also cause certain problems. Thus, whilst Amazonas Explorer endeavours to minimise the chances of anything unexpected happening, it has to be noted that no itinerary can or should be rigidly adhered to. This is the very nature of Adventure Travel and we expect our clients to be prepared for delays and slight alterations in our programmed events. At certain times of the year this trip may be run with the activities (walking, trekking the Inca trail, mountain biking, rafting and jungle) taking place in a slightly different order to those indicated here. This is to best suit the climate, take in any local fiestas or due to availability of permits for the Inca Trail.
In all cases we will advise you of any changes in the itinerary as early as possible. We have taken all these possibilities into account when planning this expedition and have allowed sufficient leeway to enable us to successfully run this exceptional trip. You should also be aware that adventure travel, in particular trekking, white-water rafting, inflatable canoeing, mountain biking and travelling in remote areas such as Southern Peru, does carry with it certain inherent risks that you, the client, will have to assume. You will have to take out an adequate travel insurance to cover these risks. National flight time tables are also subjected to local weather conditions. Please ensure your travel insurance covers any cost incurred due to delayed and cancelled flights. Excess baggage is also at the client’s expense. A pre-departure meeting will be held on arrival in Cusco. It is highly recommended you attend. All clients will be asked to sign a release and waiver form and must provide a photocopy of their passport, Peru entry stamp and details of their travel insurance.
Please read our risk and safety section below, to ensure that you are aware of the true ‘nature’ of the trip and how we can work together to minimise any risk.
We also highly recommend you take out adequate travel & medical insurance. Insurance provided by credit cards is generally not sufficient. Please ensure your policy covers the activities you are doing, and the altitude you are doing them at. Not all policies do.
RISK & SAFETY
Amazonas Explorer (AE) is very aware that some of our trips carry ‘risks’ that are inherent within the activity . For example, it is impossible to go Mountain Biking or Rafting without any element of risk. It would be unprofessional and irresponsible to try to persuade you otherwise.
Below is set out what we do to manage these risks so that we minimise the likelihood of an accident and ensure that you are aware of the true ‘nature’ of the trip we hope you book with us!
In 2016, we engaged the services of a ‘Technical Expert’, to oversee the management of ‘Risk and Safety’ here at Amazonas Explorer. The combination of our existing policies and attitudes and the input of new ideas from outside the company and outside Peru ensure that we continue to be at the forefront of Safety AND Adventure in Peru.
Participation Statement – At AE we ask everyone to ‘sign’ a ‘Participation Statement’. This is not done in an attempt to disclaim any liability; it is done to ensure that everyone knows that many of our activities are ‘Assumed Risk’ activities.
Under 18’s consent form… AE recognises that ‘risk’ is an adult concept and as such we have an even higher duty of care for those under 18. With this in mind we ask Parents/guardians to sign a ‘Parental Consent’ form – essentially the same as the ‘Participation Statement’, but signed on behalf of the under 18.
Generic and specific risk assessments – If you wish to see a copy of the relevant risk assessments for your trip, then please ask.
Equality and vulnerable persons policy – At Amazonas Explorer we understand that everyone is different. Everyone has different needs and relates to situations in different ways. We also understand that everyone has the right to dignity and access to the same level of care, enjoyment and satisfaction, regardless of anything!
External Services Policy – Where AE uses ‘external’ services, we have a policy that these services will be inspected. To ensure that they meet our standards. If you require more details, please ask.
Equipment protocols – We take our equipment very seriously at AE. We provide quality equipment. Our stores have a stringent protocol to ensure that you are provided with safe, appropriate and well maintained equipment. Details are available if you require.
Transport policy – At AE we ensure that any transport we use meets our stringent standards which are over and above the Peruvian legal standards.
Altitude – It is important to remember that many of our trips start at altitude. ‘Most’ people feel the effects of the height for the first day or so (and often longer). With this in mind it is important that you factor in time to acclimatise, drink plenty of water, rest. Enjoy the opportunity to do little for a day or so! If your symptoms persist – Headache, dizziness, shortness of breath – or get worse – then let us know ASAP!
All of our trips are managed by a Standard Operating Procedure (SOP). This ensures both quality and safety. A copy of the relevant SOP for your trip(s) are available if you wish.
All AE trips have an associated Emergency Operations Procedure (EOP). The EOP’s have been written (under guidance) by the staff who run them. So the plans are realistic and understood by the trip leaders. If you would like to see the pro forma the staff worked to, or a copy of the EOP for your trip(s), then feel free to get in touch.
We employed a Chief Instructor – Their role is oversee all practical aspects of your safety; equipment, staff training, staff induction, quality assurance, etc.
AE Staff induction – All our staff have gone through our induction process. This induction process covers:
- Policies (paperwork)
- Training and development needs
- We operate a Quality Assurance scheme for staff
Should you wish to see a full copy of any of the above, please just ask.
CANCELLATION POLICY: ALL TRIPS
- If you cancel the trip – we reserve the right to charge:
- A 20% non-refundable deposit.
- $250 to cover the cost of Inca Trail (5 day trek) clients’ and porters’ permits purchased on your behalf.
- The full cost of any flights purchased on your behalf.
- Any non-refundable deposits already paid on your behalf.
- 44-15 days prior to departure we charge 50% of total price.
- 14 days or less we charge 100% of total price
We appreciate that generally, people have to cancel for a good reason, so will always do our best to refund you what we can. Please do bear in mind that we pay out a lot of things up front, much of which is not fully refundable and we also must consider whether staff such as guides and drivers can replace the work and thus wages they blocked out their time to earn. And we have probably also spent quite a bit of time working on organising your trip. But we will do our best to help.