We strive to achieve the highest privacy standards on the web, and we hope we can meet your needs.
By Mail: 2514 Putter Court, Bozeman, MT 59715 USA
By email: [email protected]
By telephone: 866-386-4168 / USA 720-246-8884
What does Detour do with the information it collects from me?
We use personal information primarily for the purposes of contacting you regarding your account, fulfilling requests for information, to ensure the successful fulfillment of your trip arrangements, and for providing customer support.
You may choose to subscribe to Detour’s newsletters which will be sent to you via email. Should you decide you no longer wish to receive these newsletters in the future you can reply to any email with “Remove” in the subject line.
When requesting information about a trip, or requesting help planning a trip, we will ask and collect certain information about you and your trip plans solely for the use of helping you plan your trip.
In order to purchase a trip through Detour we must collect other personal information about you and your fellow travelers due to the nature of international travel. We collect information about your address, your passport information, and age and health information as requested by our local Travel Providers to help them offer you a safe and comfortable personal experience. We also may collect credit card information to collect payment for the trip, although we recommend that you pay with your credit card using a secure site from a link sent to you so that we do not ever see your credit card details.
Sharing Information with our Travel Providers
We share only the information that you have provided to us through the booking process with the local travel providers running your trip to ensure the successful fulfillment of your trip arrangements. In the Travel Provider Agreement, Detour contractually obligates all of our local providers to abide by our privacy policies, and to promise not to sell, trade, or rent your personal information to third parties, nor to contact you for any reason than to help prepare for your upcoming trip. We cannot guarantee all Travel Providers will comply with this obligation.
Share With a Friend
Detour visitors can choose to share trips they have seen or purchased with other people. When you do this, you are required to register or sign in and then enter the email address of the person you want to share information with. We will automatically send a one-time email to this person inviting him or her to visit the website and view the content you wished to share with them. It is then up to your friend to become a Detour member if they wish to receive further information from us about our site and services.
We feel strongly about protecting the privacy of children. We will not knowingly collect or use any personal information from children we know to be under the age of thirteen. In addition, once we are notified we will delete any information on our databases that originates from a child under the age of thirteen.
Website Content you post and communications with others
If you voluntarily disclose information in a public area of this site, such as our Adventure Travel Forum, or when writing a review of a trip, that information may be collected and used by a third party to send you unsolicited messages, advertisements or for other purposes. We do not control the actions o these third parties in public areas of the site, so if you disclose information in a public area, you do so at your own risk.
We use non-personal information to track use of our website and services, and for other internal purposes such as providing, maintaining, evaluating, and improving our services and website.
How we protect your data
This website takes every precaution to protect our users’ personal information. When you submit sensitive information via the site, your information is protected both on and off-line. All information you provide online is stored on a secure database on our servers. When you transmit personally identifiable information over our site through registering or purchasing a trip, we use industry standard security (SSL) technology. We never share your credit card or other financial data with our local travel providers, and we use industry leading Hacker Safe to test the safety of our site daily by running over 10,000 tests daily.
Notification of Changes
What types of information does Detour collect from me?
We collect personal information directly from you when you fill out a form, subscribe to our newsletter, request information about a trip by email, or purchase a trip. This personal information includes but is not limited to full name, age, addresses, phone numbers, email addresses, passport information, medical information, dietary information, insurance details, nationality, residence, travel and accommodation preferences, comments you provided to us, destination information, credit card and/or other payment information, trip evaluations, travel journals, photos,
other travel information such as flight information, hotel reservations, transfers, or other arrangements as need to coordinate travel; and any other information that you may provide to us
We also collect personal information on all passengers traveling on each trip. Personal Information is information that can be used to identify you individually, such as your name, mailing address, phone number, email address, credit card number, and financial information.
We also collect non-personal information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your IP Address. This information cannot be easily used to personally identify you.
How does Detour collect my information?
We collect personal information from you when you provide it to us.
Like the operators of most websites we use analytic and reporting technologies to record Non-Personal Information such as Internet domain and host names, Internet Protocol (IP) addresses, browser software and operating system types, clickstream patterns, and the dates and times that the website is accessed.